We want you to love your Timex. If for any reason you don’t, please contact us at 1-800-448-4639 or

We accept returns for sales only. Purchases made from local stores or other websites must be returned to the original point of purchase.

Complete the return section on the packing slip included with your order.  Packages without a reason code clearly marked on the outside of the package are at risk of being rejected or processing delayed.  Use the return postage paid shipping label provided to return your order.

All returns must be sent to:

TG Service Center
1251 South Perry Rd., Suite 100
Plainfield, IN 46168

Please note, the original purchase amount, less shipping, will be credited to the credit card used to make the purchase.

Please return the watch in the original box with all original packing material, manuals and any other materials that came with the watch.

For your protection, we recommend you insure your return shipment. We cannot be held responsible for items we do not receive.

All returns must be in new condition. We cannot issue refunds for watches that show signs of use or that have been modified.

Returns after 30 days and worn watches are subject to our standard Warranty Policy. See Warranty Information in product instructions for details. Timex reserves the right to qualify excessive use for damaged product.

Customized items are crafted with care and engraved items are made specifically for individuals. Engraved items are considered final sale and are not eligible for refunds or exchange.

Effective Date: April 27, 2015
Updated: November 6, 2018