International Frequently asked questions
What additional international destinations do you currently ship to?
Timex.com provides a service that allows shipment to 15 international countries. For the list of available destinations, please refer to the shipping table below.
How do I place an order?
To ship items internationally, simply look for the flag at the bottom right-hand corner of the site and click "Change" to switch countries.
What are my payment options?
All major credit cards and other, available payment options will be presented at checkout.
What are my shipping options?
We are excited to offer flat-rate shipping to international destinations. For information on delivery times, please refer to the table below. Pricing will be provided at checkout.
For the full shipping informaton click here.
|Costa Rica||1-3 days|
What is the exchange rate applied?
When purchasing in a currency other than USD, the conversion is performed by our partner Flow Commerce, Inc. and includes a conversion fee, which covers processing and guarantees the exchange rate at the time of check out. We recommend paying for your order in the currency in which your payment method was issued. While you have the choice to pay in a different currency, doing so may cause your bank to charge an additional fee to convert that currency back to your home currency.
Are there any additional costs that will be due upon receipt of my order?
No. Import duties & taxes are collected and paid upon checkout. When you check out you will be provided with a guaranteed order total in your local currency including duty and TAX. There will never be any additional costs billed upon delivery.
What will the duties and taxes on my order be?
Import duties & taxes are calculated by our partner Flow Commerce, Inc. Import duties & taxes are collected and paid upon checkout. Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased and the classification of that merchandise. Value Added Tax (VAT) rates are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and taxes/VAT for your order at checkout.
How can I get in touch with customer service?
Our team is here to help. Email us at email@example.com.
When am I billed?
The order will be billed at the time of your order submission. Your credit card will be billed by our partner Flow Commerce, Inc. it will show as Flow*Timex on the statement.