Returns & Exchanges

We want you to love your Timex. If for any reason you don’t, get expert help at 1-888-727-2931 or custserv@timex.com.

We accept returns for timex.com sales only. Purchases made from local stores must be returned to the original point of purchase.
 
If you are not completely happy with your watch, you must call us within 30 days to obtain a return authorization. Customers must contact our customer service to obtain RMA number (1-888-727-2931). The RMA number must be clearly marked on the outside of the package. Packages without RMA number outside are at risk to be rejected.
 
Return the watch to:
Timex.com
1302 Pike Ave.
North Little Rock, AR 72114
 
If you purchased with a credit card, the original purchase amount, less shipping, will be credited to your credit card. If you purchased by check or money order, a refund check will be mailed to the billing address on your order.
 
Please return the watch in the original box with all original packing material, manuals, warranty cards (not filled out) and any other materials that came with the watch.
 
You are responsible for return shipping costs. For your protection, we recommend you insure your return shipment. We cannot be held responsible for items we do not receive.
 
To return a watch for credit, it must be in new condition. We cannot issue refunds for watches that show signs of use.
 
We cannot accept modified watches for credit. If links are added or removed from the bracelet we cannot accept the watch for return.
 
Exchanges after 30 days and worn watches are subject to our standard Warranty Policy. See Warranty Information in product instructions for details. Timex reserves the right to qualify excessive use for damaged product.