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Never send sentimental or engraved items for repair as your watch could be replaced and the original may not be returned to you.
As stated in the limited warranty, Timex may repair your watch by installing new or reconditioned and inspected components or replace your watch with an identical or similar model.
Repair charges vary depending upon the style, age, and condition of the watch.
Your watch may be replaced with a similar model. If you have customized the strap or affixed a different type of strap, you may want to remove it before sending.
Approximately 2-4 weeks.